FAQs

Your completed waybill, together with RAM's Standard Terms and Conditions, forms a binding contract. It locks in your service type, collection address, and delivery address so everything moves the way you intended.

One thing worth checking: if you're using a manual waybill, make sure the service is filled in correctly. If it's left blank, your shipment will default to Economy and be charged accordingly.

Unfortunately not. A waybill number is required to search, so it's worth keeping it somewhere handy once your shipment is booked.

RAM stores everything electronically, so hard copies aren't issued. All your documents, including PODs, GRVs, waybills, invoices, credit applications, rate cards, and any other account-related paperwork, are captured securely on our platform and kept for five years.

If you ever need anything, just ask and we'll send it through electronically. It's safer, faster, and easier to access when you need it.

Yes. If you're a Credit Approved Customer, your PODs and supporting documents, including GRVs, ID documents, and proof of residence, are scanned and available on your portal within 24 to 48 hours of delivery, depending on the area.

You can also do a quick check via Simple Track right here on the site.